WordFrame Privacy Policy

Effective Date: May 1st, 2025
Last Updated: April 30th, 2025

At WordFrame, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our platform and services.

1. What We Collect

When you use WordFrame, we may collect the following information:

• Your name and email address (for account setup and login)

• Profile preferences (e.g. document types, recent activity)

• Projects and files you create or upload

• Usage data (to improve functionality and performance)

We do not collect or store your password in readable format. All sensitive credentials are encrypted using secure industry-standard methods.

2. How We Store and Protect Your Data

WordFrame stores and secures all user data using Supabase, a trusted and encrypted backend provider.

• Projects, files, and profile details are securely stored in Supabase’s infrastructure.

• Authentication is handled through Supabase Auth, which provides end-to-end encryption of sensitive user credentials.

• Payments are processed via Stripe, ensuring the highest levels of payment security and compliance.

Your data is encrypted both in transit and at rest.

3. Who Has Access

Only authorised WordFrame developers have access to limited profile and project data (never passwords or sensitive credentials). This restricted access is used solely for:

• Debugging and fixing technical issues

• Responding to support tickets

• Improving platform performance and features

We do not sell, rent, or share your personal data with third parties for marketing or external purposes.

4. How We Use Your Information

We use your data to:

• Provide and personalise your experience on WordFrame

• Maintain and secure your account

• Understand usage patterns to improve features

• Communicate with you about updates, support, or relevant notices

• Process payments securely through Stripe

5. Your Rights

You have the right to:

• Request a copy of your personal data

• Update or correct your information

• Delete your account and associated data at any time

To exercise any of these rights, contact us at [email protected].

6. Cookies and Tracking

We may use minimal cookies and similar technologies to keep you logged in and to improve your experience. We do not use invasive tracking or third-party advertising cookies.

7. Data Retention

We retain your data only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you via the app or email. Continued use of WordFrame after changes means you accept the updated policy.

9. Contact Us

If you have any questions or concerns about your privacy, please reach out:

📧 [email protected]